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Supporting your People

Respond and adapt to meet people’s needs at work

Suggested Actions

Business size:
Use tools such as Wellness Action Plans to understand and support individual needs

Complete the plan through a voluntary conversation with the individual, focusing on what supports wellbeing, possible triggers and preferred responses.

Small, Medium & Large
Give managers time to regularly review wellbeing support and tools (e.g. wellness action plans) with the individual to reflect changing needs

Schedule review time and use it to check whether agreed support still reflects the person’s work, health and circumstances.

Micro
Build in time to regularly review wellbeing support and tools with the individual to reflect changing needs

Set a simple reminder or review point so plans are updated through conversation rather than completed once and then forgotten.

Make reasonable adjustments to roles, working conditions or expectations where needed

Discuss the barrier and the person’s needs before deciding on changes, then record and review any adjustment that is agreed.

Provide flexibility, including time off where appropriate, to help people manage their mental health, such as attending appointments or taking time to recover

Consider the timing, duration and operational impact of flexibility with the individual, and review the arrangement as needs change.

Provide guidance for people who support others’ mental health, ensuring they know where to go for help when they need it

Explain role boundaries, confidentiality and escalation, and ensure supporters can obtain advice without unnecessarily identifying the person concerned.

Recognise when someone may need additional support and respond appropriately with care and in a timely manner

Start a private, compassionate conversation, listen to what the person needs and follow the appropriate support or urgent-response route.

Resources & Downloads


Reasonable adjustments are changes an employer makes to remove or reduce a disadvantage related to someone's disability. They are specific to an individual person and they can be for physical or mental health conditions. They can also cover any area of work.

If a worker has poor mental health, it's important their employer takes it seriously and with the same care as a physical illness. Stress is not classed as a medical condition. But it can still be serious and cause, or make worse, other mental health conditions.

This is an independent research paper produced by Dr Joanna Yarker, Alice Sinclair, Dr Emma Donaldson-Feilder and Dr Rachel Lewis of Affinity Health at Work, a workplace health and wellbeing consultancy and research group.

We believe that maintaining work is not just a means to earning a living but can also play an important role in our wellbeing.

Given the high levels of stress and poor mental health we are seeing in the workplace, there is a growing demand for innovative and proactive ways of managing our mental health at work.

Wellness Actions Plans are an easy, practical way of helping you support your own mental health at work.

And if you're a manager, they allow you to support the mental health of your team members.

When your work is focused on caring for others, it’s perhaps all the more important that you feel able to speak openly about your own mental health, and seek support when you need it.

DWP has worked in partnership with Autism Alliance UK and the Autism Task Group, comprising: disabled people, parents and advocates, disability organisations and medical professionals/ academics.

ADHD can be a disability under the Equality Act 2010, if the condition has a substantial and long-term negative effect on an individual’s ability to carry out normal day-to-day activities.
Get access to Thrivelaw's Reasonable Adjustments Toolkit
Neurodiversity and disability are part of human diversity. Understanding them helps create workplaces where more people can contribute and thrive.

The Toolkit

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Theme
Leading the Way

Engaging with your employees to increase their awareness of mental health in the workplace is a priority.

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